Preferred Provider for NHS Trafford and Surrounding Primary Care Trusts
Preferred Provider for NHS Trafford and Surrounding Primary Care Trusts

Satisfaction Surveys

 

Outcome of our Visitors’ Survey

June 2019

 

 

Our Visitors’ Survey has made very interesting reading. The results were extremely positive and all our staff should be very proud of the outcome.

It is very satisfying that friends and relatives are very happy with the service and care we provide to their loved ones.

 

 

 

Survey Details

 

 

Across five subject areas (Safe, Effective, Caring, Responsive and Well-led) and 34 questions, friends and relatives asked to grade our service 1-Inadequate, 2-Requires improvement, 3-Good or 4-Outstanding.

 

Subject Area        Lowest Score        Highest Score       Average Score

 

SAFE                         2.83                         4.0                           3.48   

         

EFFECTIVE               2.88                         4.0                           3.71

 

CARING                        3.0                           4.0                            3.77

 

RESPONSIVE              3.0                           4.0                           3.66 

     

WELL-LED                 3.0                          4.0                            3.72

 

 

 

 

 

COMMENTS

 

Our surveys had an area at the end for everyone to leave comments on our service, the following are a selection of those comments :-

“Staff are great and now you have a great chef too.”

“Happy and inviting atmosphere here, promotes the well-being of both residents and families alike.”

“Staff are very caring – Bradley House is a lovely home.”

“The management keep me informed about everything I need to know – and I know my husband is looked after.”

 

 

 

 

ACTION PLAN

 

Despite there being no negative comments at all from our surveys, our intention is to continue with our improvements at Bradley House. In the coming months we intend to provide specialised training for all of our care “Champions” , improve and refurbish around the building and we are working hard to accomplish a CQC rating which reflects the care we provide.

 

 

 

 

 

 

 If you would like to further discuss our surveys , please do not hesitate to contact us.

M. and H. Bange (Directors, Bange Nursing Homes Limited).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Please call us for further information about our care options:

0161 973 2580

 

Alternatively, you can use our contact form.

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