Outcome of our Visitors’ Survey
Our Visitors’ Survey has made very interesting reading. The results were extremely positive and all our staff should be very proud of the outcome.
It is very satisfying that friends and relatives are very happy with the service and care we provide to their loved ones.
Across five subject areas (Safe, Effective, Caring, Responsive and Well-led) and 34 questions, friends and relatives asked to grade our service 1-Inadequate, 2-Requires improvement, 3-Good or 4-Outstanding.
Subject Area Lowest Score Highest Score Average Score
SAFE 2.83 4.0 3.48
EFFECTIVE 2.88 4.0 3.71
CARING 3.0 4.0 3.77
RESPONSIVE 3.0 4.0 3.66
WELL-LED 3.0 4.0 3.72
Our surveys had an area at the end for everyone to leave comments on our service, the following are a selection of those comments :-
“Staff are great and now you have a great chef too.”
“Happy and inviting atmosphere here, promotes the well-being of both residents and families alike.”
“Staff are very caring – Bradley House is a lovely home.”
“The management keep me informed about everything I need to know – and I know my husband is looked after.”
Despite there being no negative comments at all from our surveys, our intention is to continue with our improvements at Bradley House. In the coming months we intend to provide specialised training for all of our care “Champions” , improve and refurbish around the building and we are working hard to accomplish a CQC rating which reflects the care we provide.
If you would like to further discuss our surveys , please do not hesitate to contact us.
M. and H. Bange (Directors, Bange Nursing Homes Limited).